SANDWICH ARTIST®
Position Summary
The Sandwich Artist® greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.
Key Responsibilities
• Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collects payment from guests and makes change.
• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
• Prepares food neatly, according to formula, and in a timely manner.
• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.
• Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway® Operations Manual: Daily Procedures.
• Maintains a professional appearance and grooming standards as outlined in the Subway® Operations Manual: Daily Procedures.
• Performs light paperwork duties as assigned.
• Completes University of Subway® courses as directed.
Prerequisites
Education: Some high school or equivalent.
Experience: No previous experience required.
Essential Functions
Ability to understand and implement written and verbal instruction.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Full Time/Part Time and Day Shift/Weekend Shift positions vary by location.
SHIFT MANAGER
Position Summary
The Shift Manager supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. This may include scheduling and supervising staff. Exceptional customer service is a major component of this position.
Key Responsibilities
• Crew member performs all tasks and responsibilities of a Sandwich Artist® as outlined in Sandwich Artist® job description.
• Trains newer or less experienced Sandwich Artists™ in their tasks and responsibilities.
• Practices inventory control standards.
• Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.
• Schedules and supervises staff as needed.
• Performs paperwork duties as needed.
• Completes University of Subway® courses as directed.
Prerequisites
Education: High school diploma or equivalent.
Experience: A minimum of 1 year experience in a restaurant environment.
Essential Functions
Communication and organizational skills.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Full Time/Part Time and Day Shift/Weekend Shift positions vary by location.
ASSISTANT MANAGER
Position Summary
The Assistant Manager supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises staff. Maintains standards of restaurant safety and security. Exceptional customer service is a major component of this position.
Key Responsibilities
• Crew member performs all tasks and responsibilities of a Shift Manager as outlined in the Shift Manager job description.
• As needed, supervises food preparation to ensure that food safety and operations standards are maintained.
• Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the Subway® Operations Manual: Daily Procedures.
• Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of team members. May conduct written and verbal staff evaluations.
• Performs paperwork duties and assists with product orders and inventory as needed.
• Assists with planning of special events and promotions.
• Completes University of Subway® courses as directed.
Prerequisites
Education: High school diploma or equivalent.
Experience: Experience in restaurant operations, preferably with supervisory experience.
Essential Functions
Requires excellent communication skills, ability to deal with all levels of team members. Computer knowledge is desirable.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Full Time/Part Time and Day Shift/Weekend Shift positions vary by location.
MANAGER
Position Summary
The Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems – may establish inventory schedules. Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records. Exceptional customer service is a major component of this position.
Key Responsibilities
• Crew member completes and posts staff work schedules.
• Recruits, rewards and terminates staff as needed.
• Communicates changes of food preparation formulas, standards, etc. to staff.
• Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
• Maintains business records as outlined in the Subway® Operations Manual: • Daily Procedures. Analyzes business records to increase sales.
• Supports local and national marketing initiatives.
• Identifies and contacts prospective customers to promote sales.
• Plans special events and promotions.
• Completes University of Subway® courses as directed.
Prerequisites
Education: High school diploma or equivalent, college degree preferred.
Experience: A minimum of two (2) years in a restaurant environment, experience in supervising and training staff
Essential Functions
Requires excellent communication skills, ability to deal with all levels of team members. Computer knowledge is desirable.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Full Time/Part Time and Day Shift/Weekend Shift positions vary by location.
MULTI-UNIT MANAGER
Position Summary
The Multi-Unit Manager coordinates and supports all activities within the assigned geographic area. Trains, coaches and supports managers. Plans and sets business goals. Focuses on in-store issues.
Key Responsibilities
• Crew member coaches and trains shift managers, assistant managers, and managers on operational excellence. Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of team members. Develops and maintains staffing levels for managers and assistant managers. Implements management training.
• Provides leadership to Managers and staff in the geographic area to ensure compliance with standards, as outlined in the Subway® Operations Manual, and applicable government regulations.
• Ensures that correct operational procedures are followed and takes corrective action if necessary.
• Works with staff to achieve sales goals, using available reports to identify opportunities.
• Supports local and national marketing initiatives.
• Completes University of Subway® courses as directed.
Prerequisites
Education: High School Diploma or equivalent, college degree preferred.
Experience: 3-5 years of successful, operational management experience in a restaurant environment.
Essential Functions
Excellent communication, interpersonal, and conflict resolution skills. Basic math and accounting skills and strong analytical/decision-making skills are needed; has demonstrated achievement in staff selection, coaching and development.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Full Time/Part Time and Day Shift/Weekend Shift positions vary by location.
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Subway® is the world’s largest quick service restaurant franchisor and recognized leader in the Quick Service industry with more than 41,000 restaurants in over 100 countries. Are you up for the challenge?